Workflow automation
Automate the work your employees shouldn’t be doing manually.
If a person is acting as a data bus between two systems, that is not a job. It is a cost you have been paying so long it stopped looking like one.
- From $4,500
- About 4 weeks to launch
- 30 days operating support
Where manual work usually shows up
01
The same fact is typed in twice
It arrives in an email, gets typed into a spreadsheet, then typed again into the system of record.
02
Work lives in an inbox
There is no queue, no owner and no age. Whether something is late depends on whether somebody remembered it.
03
Approvals stall
A request waits because the approver did not see it, and when it moves there is no record of who decided what.
04
The handoff is a person
Two teams work in two systems and somebody in the middle keeps them in sync by hand, every day.
05
Reporting is assembled, not queried
Somebody spends several hours a week assembling numbers management should already have.
What we actually deliver
The workflow, documented
Including the exceptions people handle without mentioning them, which is usually where the time goes.
The automation itself
Built into your real systems through their APIs, running on your infrastructure, with your rules as testable code.
An exception path that works
What the system will not decide goes to a person with the context attached, and the queue is monitored for depth and age.
Monitoring and a rollback path
Alerts, logs and a way to turn it off and go back to the previous process without losing work in flight.
Most of an automation project is not the automation.
The build is usually the shortest part. The parts that decide whether it works are the ones people skip.
- Mapping the process as it actually runs, not as it is described.
- Deciding what happens when the system is unsure, before it goes live.
- Running alongside the old process until the numbers say it is safe to switch.
- Owning it afterwards, when a vendor changes an API and something quietly stops working.
What fixing manual work looks like in practice
Order processing
Email → extraction → validation → ERP → notification
Orders arrive however customers send them and end up as clean records, with only the odd ones reaching a person.
Invoice processing
Invoice → extraction → matching → accounting → exceptions
Line items are read and matched against POs and receipts. Finance sees the mismatches, not everything.
Internal approvals
Request → policy check → routing → audit trail
Requests follow your policy automatically, reach the right person, and leave a record you can show an auditor.
Data synchronization
System A ↔ System B ↔ System C
A change in one system is the same change in the others, without a nightly export and someone to babysit it.
What this looks like in production
Case studies that used this capability
AI · Automation · Integration
Right-hand.ai
Security awareness training
Security training content had to be tailored per employee, and the team could not produce and deliver it at that granularity by hand.
Integration · Automation
Bullhorn
Recruitment software, used by 10,000+ companies
Recruiters were working across disconnected tools — job boards, CRMs and applicant tracking — and re-entering the same candidate data in each one.
Internal software · Automation
Paved
Newsletter sponsorship marketplace
Matching advertisers to newsletter publishers, placing campaigns and reporting on them was relationship-by-relationship work that did not scale.
The rest of what we do
- AI implementation
- Workflow automationYou are here
- Integrations
- Internal applications
- Managed systems
Questions about manual work
Which tools do you build on?
Whatever survives contact with your environment: workflow platforms where they fit, custom services where they do not, and the APIs of the systems you already run. We do not sell you a platform licence and call it a solution.
Our process isn’t documented. Is that a problem?
No, and it is the normal case. Mapping the workflow is the first thing we do, and clients regularly tell us the map alone was worth the engagement because it was the first time the whole process was visible in one place.
What if our process needs to change first?
Then we say so. Automating a broken process just makes it produce wrong results faster. Where the process itself is the problem, we tell you what needs to change before anything is worth building.
What if the pilot doesn’t work?
We agree the acceptance criteria in writing before development starts. If the system does not meet them, there is no implementation fee. You keep the workflow map, the baseline and the documentation either way.
Do we have to give you access to our production systems?
Eventually, in a controlled way, for the systems the workflow touches. Access is named, scoped to what the workflow needs, documented and revocable. We prefer a dedicated service account in your own identity provider so you can turn us off independently of anything else.
Pick the task your team complains about most.
That complaint is usually a good estimate of where the hours are going. Describe it and we will tell you how much of it can come off their week, and how much of it should not be automated at all.
- For businesses with $5M to $30M in revenue
- No long-term commitment
- Start with one workflow
- Keep ownership of everything we build